This page (together with the documents referred to on it) tells you the terms and conditions on which we will provide holiday makers with holiday accommodation services both through our websites and on location within the resort(s) advertised at our websites during the period within which you have reserved a property for your occupation.

Please read these terms and conditions carefully. You should understand that by making your booking with us, you agree to be bound by these terms and conditions, to the exclusion of any other terms and conditions and that a formal contract will come into existence. Please understand that if you refuse to accept these terms and conditions, you will not be able to make your booking.

You should print a copy of these terms and conditions for future reference.

 

Information About Us

Our resort websites are operated by ManagedLets. We are registered in England and Wales under company number 6784900 and our trading address is:
ManagedLets International ltd, Digital City Business, Boho One, Bridge Street West, Middlesbrough, TS2 1AE, United Kingdom

 

Holiday Occupant Status

By using the Management Services, you warrant that:

• You are legally capable of entering into binding contracts;
• You are at least 18 years old; and
• You will use our site only for the purpose of making your Booking.

 

Booking and Occupation

The Commencement Date, Departure Date, and Property are as you have specified in making your Booking. Your holiday will commence at the Arrival Time on the Commencement Date and will end at the Departure Time on the Departure Date as specified in the Property Details. The Rent for the Property is as specified during the Booking process.

You are permitted to occupy the Property for the Holiday, together with use of the furnishings, kitchen equipment, crockery, glasses, bedding and towels as set out in an inventory that you are to sign and provide to us on your arrival or no later than close of business on the Commencement Date, whichever is the later.

You may cancel the Booking at any time prior to the Commencement Date subject to our retention of the Deposit or a percentage of the Total Booking Price, whichever is greater. The fee depends on the number of days prior to your arrival as this has direct impact on our ability to re-let the Property for the Holiday in question. Please refer to the Cancellation Fees table in the Resort section of the website for more information.

 

Fees and Payment

The Rent and the Deposit for your Holiday at the Property is as specified during the Booking process.

The Deposit is due on making your Booking and is not refundable in the event of your cancellation of the Booking. Your credit card will be charged when you submit your booking in acceptance of these terms.

The balance of the Rent is due from you in cleared funds no less than the period to the Commencement Date specified during the Booking process. To make payment, you should log back into our Site and follow the prompts. For Bookings made less than the period to the Commencement Date specified during the Booking process, you will be required to pay the full Rent on making the Booking.

We may offer you other goods or services or provide you with the opportunity to purchase other goods and services from third parties during your Holiday. Where such purchases are itemised in the Booking process, they will be subject to these terms and conditions but please be aware that further terms may apply, as documented on our Site. Other purchases will be subject to further terms to be agreed between us at the time and these terms and conditions shall not apply to those purchases.

The Holiday will commence at the Arrival Time on the Commencement Date as specified in the Property Details. You must vacate the Property no later than the Departure Time on the Departure Date as specified in the Property Details, with all your family and effects. Failure to do so will result in you being charged a further day's proportionate Rent.

We reserve the right to charge against your credit card the costs incurred in carrying out the reasonable repair or replacement and cleaning of furnishings, kitchen equipment, crockery, glasses, bedding and towels damaged or soiled, otherwise than by usual wear and tear, during the Holiday by you or your family and guests. Where the need to do this arises, we shall provide to you an itemised list of the charges levied and the reasons that they have been made.

Where applicable, all fees quoted on our Site include value added tax or any replacement or equivalent sales-related tax.

 

Keys and Outgoings etc.

We will issue you with one set of keys to the Property on the Commencement Date and you must return them to us no later than the Departure Time on the Departure Date as specified in the Property Details. If you lose a key we will replace it upon the you paying the reasonable cost of having a replacement cut.

We cannot guarantee continuous or secure access to our Site and we give no representations or warranties (whether express or implied) about the availability of our Site. You warrant that you will not disclose any username or password created by or issued to you to any third party for any purpose.

Where the provision of the accommodation services involve the sending of emails and/or SMS text messages to you or individuals specified by you, you consent to our use of emails and/or SMS text messages in communicating with you and you warrant to us that you have obtained the consent of all such individuals to the receipt of those emails and/or SMS text messages.

We will remove any items of property and belongings left in the Property after the Departure Date and store those items for a maximum of one month. We will notify you that this has been done by email to the address provided by you during the Booking process. If the items are not collected within one month, we may dispose of the items and you will be liable for the reasonable costs of disposal and these costs may be deducted from the Deposit and if there are any costs remaining they will remain your liability.

 

Your Obligations

You must:

• allow us to enter the Property to inspect the state of it, at all reasonable times upon 24 hours' prior notice in writing, or in the event of emergency at any time without notice, causing as little inconvenience to you as reasonably practicable and making good any damage caused to the Property and your property;
• keep the Property and the Contents clean and in good condition and be responsible for the cost and expense of repairing any damage thereto;
• not cause any damage to the walls, doors or windows of the Property;
• not do anything that may reasonably be considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring premises;
• not do or permit any act that would make any insurance policy on the Property void or voidable or increase the premium;
• must comply with the regulations contained in the schedule together with regulations relating specifically to the property that are stated on our Site and any other regulations reasonably made from time to time and notified to you from time to time during the Holiday and ensure that they are observed by all members of your family and your guests;
• not allow any animal, bird or reptile at the Property;
• must not use the Property except for the purpose of private holiday accommodation for the maximum of persons indicated on our Site in relation to the Property only during the Holiday and not for any other purpose;
• must not play any musical instrument or device or allow noise form any machine or equipment to be heard outside the Property in such manner that may cause a disturbance after 11:00pm or before 8:00am on any day; and
• must hand over to us all keys no later than the Departure Time on the Departure Date as specified in the Property Details and give vacant possession of the Property and the Contents in a clean and tidy condition in accordance with these terms and conditions and with the various items of furniture and other items left in the places in which they were situated on the Commencement Date.

 

Our Obligations

We will:

• allow you, your family and your guests enjoyment and use of the Property for the Holiday free of interruption except in emergency;
• provide clean bed linen and towels, drying-up cloths, soap, lavatory paper, washing-up liquid, soap powder and cleaning materials as reasonably required during the Holiday.

 

Safety Regulations

We confirm that the furniture and furnishings comply with the local fire safety regulations (if any).

We confirm that the electrical appliances and equipment provided are safe and will not cause danger and that, within the European Union, all electrical appliances and equipment manufactured after 19 January 1997 are marked with the appropriate CE symbol.

 

Termination of these Terms and conditions

This Agreement may be terminated before the end of the Holiday by the us giving you notice only in the event of you being in breach of the terms of this agreement or by reason of fire or some other catastrophic event of the type covered in a comprehensive insurance policy. In the case of termination otherwise than by reason of your default we shall return to you the appropriate proportion of the Rent attributable to the then unexpired remainder of the Holiday.

 

Our Liability

Our liability for losses you suffer as a result of us breaking these terms and conditions is strictly limited to an amount equal to the sum of the Deposit and the Rent.

The limitation of our liability in the previous clause does not include or limit in any way our liability:

• For any delay in the delivery of SMS or email messages caused by factors not reasonably within our control such as network problems;
• For death or personal injury caused by our negligence;
• For fraud or fraudulent misrepresentation; or
• For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:

• loss of income or revenue;
• loss of data; or
• waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.

 

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic in nature. We will contact you by SMS text message, e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Any notice to be served on you during the Holiday under this agreement may be given during the Holiday by delivery through the letterbox or putting under the front door or attaching it to the Property and shall be deemed to have been received upon the expiration of 24 hours after service.

 

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

• Strikes, lock-outs or other industrial action;
• The failure of an SMS text message provider to deliver an SMS text message (other than a failure due to non-payment by us of the SMS text message fee);
• Public or private telecommunications network failure;
• The acts, decrees, legislation, regulations or restrictions of any government.

 

Waiver

If we fail, at any time, to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the clause above.

 

Severability

If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of this Agreement and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

The following documents are part of these terms and conditions:

• Privacy Policy
• Terms of Use

and you accept that personal data that you supply to us will be processed by us in accordance with our Privacy Policy (which we may update from time to time) and you agree to use our Site in accordance with the Website Terms of Use.

We each acknowledge that, in entering into this Agreement, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to the date of this Agreement except as expressly stated in these terms and conditions or contained in the description of the Property on our Site.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of this Agreement (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

 

Our Right to Vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time

You will be subject to the policies and terms and conditions in force at the time that you place your Booking with us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before you pay for your Holiday in relation to any individual event (in which case we have the right to assume that you have accepted the change to the policies and terms and conditions).

 

Third Party Rights

A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement, but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

 

Law and Jurisdiction

This Agreement is governed by English law. Any dispute arising from, or related to, this Agreement shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

SCHEDULE: THE REGULATIONS

• The flowers and plants in the garden (if any) are not to be picked or pulled up.
• No washing is to be hung out or left to dry outside the Property except on any washing line provided.
• The Holiday Occupant's car, motor cycle or other vehicle must only be parked in the parking space marked as allotted to go with the Property (if any).
• Additional electrical apparatus may not be connected to the electrical system and the existing apparatus may only be used at the density of one item to each outlet plug. The Holiday Occupant must not extend the electric wiring or cause overloading to the electrical system.

Further regulations relating specifically to the Property may be provided on our Site or at the Property or, if necessary, may be communicated to you during your Holiday.