If you own a property overseas you can now advertise your property globally through our location specific websites and have the whole process managed by a local Resort Manager.

For property owners wishing to let their properties out, this facility provides a complete end-to-end method for assisting with the management of the process – from advertising, availability checking, pricing, communication, on-line booking, secure payment, through to inspection, key management, linen and cleaning. It has been developed by people who know first-hand the issues involved and runs on a robust, intuitive web based system to provide easily manageable systems for Resort Manager, owners and clients to access.

After deciding to use ManagedLets service, you need to consider the agreements and register with us, then you can start to add your property details to the system. You will also need to provide good quality photos, videos and any testimonials. A user name and password will be provided which then gives access to the property owner's maintenance area, where rental maintenance and property parameters can be administered.

We already have presence in a number of locations so have a look and find out if we can help you.

After the initial set-up, an owner has the ability to tune the property settings as required. It is important to also block out any personal use of the property so that it shows as unavailable to prospective clients. When a booking is made by a client, they get the option to request additional services i.e. ski hire, airport transfers, and other local services specific to the resort. Cleaning, inspection and the provision of linen are part of the service provided by the Resort Manager. They use the ManagedLets system to let them know the requirements for each property. They also act as key holder for property owners. When a client arrives, they present their printed e-mail booking confirmation to the Resort Manager whereby they will be given keys and also the directions to your apartment. At the end of their stay, they will be met again by the Resort Manager at a designated time and will check the property over with the customer, take the keys, remove the linen and replace with freshly laundered linen or hired sheets, ready for the next use. Any damage will be charged directly in the resort by the Resort Manager and summarised for your reference.

We make no charge for advertising on the site, and only charge when a customer books through us. In pricing the service, we have provided a structure to support property owners in having a clear understanding from the outset. Simply put, a one-off charge of 15% of the rental is levied for any booking generated by the service. There are no advertising fees.

The service includes:

• Full financial management service
• Services of the Resort Manager (key management, inspection and inventory)
• In-resort client support
• Facilitation of other local services to our clients

 

Cleaning costs will be passed directly to the client as part of the financial management billing process. This model will reduce any anxiety, as all financial transactions are processed through the system and owner's shares are forwarded directly without them having to worry about collection of money etc. When compared against alternative sources, we know that our pricing is very competitive. We are aware for example that some agencies who offer a total service, charge 40% of the rental price and place constraints on free use of the owners property.

ManagedLets will be responsible for providing marketing awareness and for ensuring that each ManagedLets domain is set to place itself at or near the top of search engine priorities. We also link to other holiday web companies and associated forums and blogs to get complementary hits. Getting bookings however does not just rely on search engines and web links to get the business. From our experience, we believe that the best form of marketing is through personal introduction and by spreading the word based on referrals, word of mouth, local agents, partnerships, leveraged opportunities across the our network (and your own efforts too), builds a more solid, repeatable business stream, with trusted customers. We have also built our own where our customers share information and post their own photos and videos and generally build up a great relationship with us as trusted partners for a great holiday.

Frequently asked questions about ManagedLets International

 

The proposition

What is ManagedLets?

ManagedLets is a web based system and the expertise to provide local entrepreneurs with their own holiday property letting and management business branded to the resort name, which is integrated to a wider family of similar sites. This provides global web presence with local expertise and services.

What is the benefit to a property owner?

This service is absolutely FREE to list and FREE to advertise a property on our Global network of websites. There are no exclusivity agreements or private use restrictions. This provides an additional rental channel with no risk. The property is looked after when the owner isn't there. The whole process is delivered by us and managed by the local Resort Manager. We provide complete end-to-end management, from advertising, availability checking, pricing, communication with the customer, on-line booking, secure payment, through to inspection, key management, linen provisioning, and property cleaning and of course, automated payment and booking notifications. We make no charge for advertising we get paid a comparatively small percentage of the rental fee - and only when a customer books and pays.

What is the benefit to customers?

ManagedLets provides holiday property rental with flexible dates, competitive prices, easy booking and local service. The customer can find a property and build their own holiday with additional services and options when they order. They will be met by the local Resort manager who will provide local assistance and advice to ensure a great holiday.

Commercial stuff

Are there any fees that property owners will incur other than the rental commission?

Our business model works on commission payments only and not advertising fees.

As a customer, when do I pay for my rental?

When you book, you are required to pay a non-refundable deposit of 20% of the total. You will be reminded to pay the balance 60 days in advance the arrival date of your booking. If you have booked within the 60 day period, you will be required to pay the total at the time of booking. If we have not received a deposit or full payment 3 days after the booking is created your booking will be cancelled.

As an owner, when do I get paid for a booking?

Payments for bookings are made when the customer has fully paid. The payment run is on the 15th of the following month and is made by transfer to a nominated account. A statement is also sent by email. Should a customer cancel the difference between what was paid and returned will be withheld from the next payment to the owner.

How are deposits handled?

A 20% non-refundable deposit is taken on booking and is held in escrow by ManagedLets (if it is outside 60 days of the holiday). In the event of cancellation, this will be returned less our costs, to the owner straight away, the reservation will be cleared, and we will re-market the availability.

How are payments processed?

We handle payments for bookings and services through Google Checkout. This is calculated and processed in GBP. Customers can see what the (current) Euro equivalent is by changing the currency option at the top of the page. We calculate the rental and pay the owner in GBP.

How does the system work commercially?

Bookings are made and payments are taken directly through the system. ManagedLets retains a share of this income and passes the balance to the property owner and the Resort Manager at agreed percentages.

What commitment does the property owner have?

The commitment of making a property available for rental is to make their property in a satisfactory state to rent for self-catering booking. They must also agree to our rental terms. Two sets of keys must be provided to the Resort Manager. There is a minimum period of 6 months that the property is available to rent in advance.

What happens if a booking gets cancelled?

A customer has the right to cancel a booking at any time prior to the arrival date but a cancellation fee will be applied. This is a percentage of the total price of the booking. The fee depends on the number of days prior to your arrival: 0-5 days 100.00%; 5-10 days 75.00%; 10-20 days 50.00%; 20-30 days 40.00%; 30-60 days 30.00%

Who pays for the laundry and changeover service?

Property servicing is an additional charge to the property rent which is paid by the customer. The service includes: Property preparation - placing of linen and towels; making beds; arrival meet & greet; key handover; directions to the property, and on departure; property check, key retrieval, property cleaning, removal of linen and laundering.

The property management service

Are there any restrictions to private use by the owner

We make no restrictions on the owner at all. Any private time can be booked out (with changeover services if required) as required. We will sell only available slots. It is essential though that this is done, as if we take a booking, it takes precedence (this is part of the rental agreement which the owner will have complied with).

As a Resort Manager can I add properties on behalf of an owner?

Yes, you need to 'Add New Property' in the 'Property Owner' section. If you do this when logged in as the Resort Manager, the system will assume you really are the owner - this will effectively mean that the property is yours to manage. This is not ideal as the owner needs to be aware of new bookings and get into the habit of logging in to add their personal bookings and update the listing etc. it is best therefore to log in as if you were the owner (with their permission) and add the property. Once a property is added to the site, it will email notifying that it is awaiting approval. The entry then needs to be checked and approved by the RM. Enter 'Resort Manager, Properties'; select 'Pending Approval'; pick 'Edit' on relevant property; select 'Listing'; 'Edit', add dates and Rating. Once this is done, the RM needs to send an email to Tech Support to add the Property Servicing at the defined rate, so that it is included in the booking process.

As a Resort Manager how do I amend properties?

You can amend all properties from the resort manager section. You can amend all aspects of a property in this area. As Resort Manager you can also suspend the property too if relevant.

How are the properties graded?

In order to set appropriate expectations, we have developed a grading system, which is set by the Resort Manager on each property with acknowledgement from the customer. This is is used to help define the appropriate rental rate, and also to generate a star rating for the property. This ranges from 5 star, which is the best and of the highest quality, to one star, which is basic but clean. This is defined in our Standard Operating Procedure: RM: 6-4-2 Property Grading which is available from the Resort Manager on request.

How do customers find the property?

The website holds the property address and GoogleMaps location. The Resort Manager is responsible for providing additional assistance where required.

How do I add my property to the site?

Create an account – Click ‘owner Login’ at the bottom right of the screen; click ‘Create an Account’ follow on screen prompts. Details - Go to Property Owner Main Menu; select properties; click Add New Property; complete all relevant boxes (see refer to help notes alongside); click Save. Add the description of your property in the Details tab. PLEASE REMEMBER THAT THIS AND THE PICTURES ARE WHAT SELLS YOUR PROPERTY IT IS IN YOUR INTERESTS TO WRITE QUALITY, DESCRIPTIVE TEXT; click Save. Go to rental Rates and add, edit or delete the booking periods accordingly; for each one, click Save. Facilities - Add the relevant facilities from the table. Images – add your images – again, make sure these are the best you can take as this sells!! Video – you can also add video from YouTube etc. It makes all the difference!! Your property will be checked by the Resort Manager and then approved so it will be available to book.

How do I book out the property for my own use?

To do this, log in as an owner (bottom right), click on ‘Bookings’, where you will see ‘Add New Bookings’. Simply select the property, start date and duration, and follow the process. You will see that it takes you down the same route a customer experiences, except that there is obviously no cost for the property. We have included the property servicing charge as a default, should you want the same service as a regular customer i.e. meet and greet and linen/clean handling. If you don’t want this, then just click ‘Remove’ Property Servicing. You can add the other services at will depending upon your requirements. You will then pay for any options selected.

How do I upload images?

Go to: Property Edit / Images / upload new image/ . You get a choice of size - depending on the resolution of the source images (if they are good) select 800 x 600, if not try one of the smaller sizes until you get the correct size for the image quality.

How is customer feedback added to the system?

Resort or property review comments can be entered onto the site by anyone. These are checked before they get published by the Resort Manager

What happens when a booking is made?

The customer will be sent a welcome email to confirm their booking which details the joining instructions. They will be met or contacted by the Resort Manager to guide them to their property and the other service providers. The customer and Resort Manager have access to the details of the booking on the system.

What is involved in the checking of a property after a rental?

The property is checked by the Resort Manager rental to verify condition and basic inventory check. Any issues will be resolved within the terms of the deposit. If there is anything that exceeds this value, then it is brought to the property owner's attention.

What is involved on departure?

The details can be found at the Arrival/Departure section in the Resort tab.

What is involved upon a customer arrival?

The details can be found at the Arrival/Departure section in the Resort tab.

Who cleans the property?

The customer is obliged to perform a routine clear-up before they depart. This includes stripping beds and a general tidy up and wash down and vacuum. The resort Manager then ensures that the property is prepared to the agreed standard for the next customer. If the customer does not leave it as expected, it is possible for the Resort manager to levy an additional charge.

Why do meet at a central place, rather than the property itself?

We focus our arrival and departure instructions around a central area for ease of location and communication. Your Resort Manager will arrange for either individual transfer or directions to the actual property.

Legal & Obligatory

What assurance do I get if a customer damages my property?

As the customer has paid by credit card in full prior to their holiday, and have agreed to the booking conditions, we have the ability to make a charge against their credit card for reasonable damage. These are the details from the agreements: Quoting: ManagedLets International Property Management Terms (property owner): Provision of the Management Services - We (ML) will: • Report any broken items or damage to the Property to the Property Owner at the end of the Holiday Occupant’s holiday; •. We will use reasonable endeavours to recover from Holiday Occupants costs incurred by you in the reasonable repair or replacement and cleaning of furnishings, kitchen equipment, crockery, glasses, bedding and towels damaged or soiled, otherwise than by usual wear and tear, during the Holiday by you or your family and guests. Where the need to do this arises, we shall provide to you an itemised list of the charges levied and the reasons that they have been made.

What happens if I don't keep my diary up-to-date?

As we are marketing your property we need to be confident that the diary is accurate. This is the owners obligation: [You must] Reserve your use of the Property via the Site and to provide us with as much notice as possible of those dates (and in any event no less than 8 weeks notice) when you will be in occupation, and you accept that you will have to work round any pre-arranged bookings of the Property as holiday accommodation (therefore we recommend you reserve to yourself the occupation you require during the term of this agreement as soon as you can).

Marketing

What other locations do you operate in?

Please visit www.managedlets.com for links to all current locations which are either in operation or exist as holding pages until we secure agreements with local Resort Managers.